Food and Beverage Operations Manager

4 days ago


Warrington, Warrington, United Kingdom Cineworld Cinemas Ltd Full time

Are you a motivated and organized individual looking for a challenging role in the hospitality industry? We are seeking an experienced Cinemas Team Leader - Food and Beverage to join our team at Cineworld Cinemas Ltd.

The estimated salary for this position is around £35,000 - £45,000 per annum, depending on experience.

Job Description:

We are looking for a skilled and confident individual to lead our food and beverage team. As a Cinemas Team Leader - Food and Beverage, you will be responsible for managing the day-to-day operations of our cinemas, ensuring that customers receive exceptional service and have an enjoyable experience.

Responsibilities:

  • Cash Handling: You will be responsible for managing cash handling procedures, including reconciliation and maintaining accurate records.
  • Food Handling and Stock Control: You will oversee food preparation, presentation, and stock management to ensure high-quality standards.
  • Use of Technology: Familiarity with IT systems, till operations, and telephones is essential for effective communication and record-keeping.
  • Cleaning: You will supervise cleaning procedures to maintain a clean and safe environment for customers and staff.
  • Increasing Sales: Your goal will be to increase sales through effective marketing and promotional strategies.
  • Maintaining Standards: You will ensure compliance with company policies and health and safety regulations.
  • Dealing Face to Face: You will interact with large groups of people, providing excellent customer service and addressing any concerns or complaints.
  • Addressing Complaints: You will handle customer complaints in a professional manner, resolving issues promptly and efficiently.
  • Induction and Training: You will be responsible for inducting new team members and providing ongoing training and coaching to ensure high-performance standards.
  • Coaching Team Members: You will mentor and develop your team members to enhance their skills and knowledge.
  • Monitoring Compliance: You will monitor compliance with company policies and procedures, maintaining high standards of quality and service.

Benefits:

In return for your hard work and commitment, you will enjoy a range of benefits, including FREE MOVIES as part of our Premiere Pass scheme. This allows you to see films before they're open to the public and enjoy complimentary cinema visits and discounts on food and drink.



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