Senior Client Services Specialist

2 days ago


London, Greater London, United Kingdom Agent Provocateur Full time
About the Role
This Senior Customer Service Advisor will play a vital part in our Customer Services department, working closely with the Head Office team to ensure seamless customer interactions and maintain a high level of satisfaction. As an ambassador of our brand, you will be expected to embody the values of confidence, sensuality, and independence that define Agent Provocateur.

The successful candidate will have prior experience in a premium/luxury brand environment, with excellent written and verbal communication skills, as well as proficiency in Zendesk or similar customer service management platforms. A strong understanding of ERP systems and transaction processing will also be beneficial in facilitating smooth order and return flows for customers.

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