Senior Operations Manager

3 weeks ago


Glasgow, Glasgow City, United Kingdom DHL International (UK) Limited Full time

About the Role:


We are currently seeking an Operations Manager to join our experienced management team within our Glasgow Service Centre.


The post holder will be motivated and driven to achieve the highest performance levels, provided to the country as well as the international network. You are an excellent communicator with the ability to lead, manage and motivate all levels of Operations staff within your Service Centre.


Acting as an advocate for continuous improvement and responsible for delivering the KPI performance in your operational area, with specific focus on service, process, productivity and compliance.


Your Key Responsibilities:



  • Ensure that daily operational targets are met and take immediate actions to reverse identified areas of under-performance.
  • Manage the operational cost drivers to ensure P&L and cost targets are achieved and productivity is measured.
  • Within financial guidelines, plan, monitor, negotiate and control expenditure on areas such as overtime, sub-contracting, suppliers, Service Providers and fleet maintenance.
  • Ensure resource is managed in line with their projected operational requirements.
  • Ensure that the team is provided with clear performance standards and is staffed, coached, trained and motivated to meet set targets.

About You:


We are looking for someone who is motivated and driven, ensuring that the highest performance levels are provided to the Service Centre and providing a great service for our customers.


You will have:



  • Excellent operational process knowledge.
  • Strong leadership and interpersonal skills.
  • Excellent written and verbal communication skills.
  • Excellent knowledge of computer applications.
  • Good at establishing working relationships and developing personal contacts.

What We Offer:



  • An excellent pay structure.
  • Work in a rapidly-growing industry, with career development.
  • Internal training programme.
  • Modern and well maintained fleet.


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