Customer Service Team Member

4 weeks ago


Yeovil, Somerset, United Kingdom Tesco Full time
About the Role

As a Customer Service Team Member at Tesco, you will play a vital role in delivering exceptional customer service and ensuring that our customers have an outstanding shopping experience.

The ideal candidate will be passionate about delivering great service, greeting customers with a smile, and serving them with pride. You will also have the ability to build rapport with customers, making them feel valued and ensuring they leave the store having experienced a great shopping trip.

Responsibilities
  • You will be responsible for knowing your customers and serving them with passion and pride, giving great natural service.
  • Passionate and knowledgeable about the products and services within the store, you will work across the store in our service, picking and replenishment areas where required.
  • You will put into practice the training you have received, so we all work safely, effectively and serve our customers brilliantly.
  • Making decisions that are right for customers, delivering routines in store that meet the needs of customers at the right time.
  • You will take part in seasonal, community and charity events, creating a great inclusive atmosphere.
  • Being knowledgeable about the store's performance, understanding the part you play and what we need to do together to drive service and sales, reduce waste and shrink and deliver profit.
  • Handling products with care to maintain quality and ensure they reach customers in the best condition.
  • Being yourself, living our values, making everyone feel welcome and always following our policies.
What We Offer
  • A competitive hourly rate starting from £12.02, increasing to £13.15 for stores within the M25 area.
  • 20 days of annual holiday plus a personal day rising to 22 days after 12 months (plus Bank holidays).
  • The opportunity to request flexible working from day one.
  • A range of benefits including access to free wellbeing services, life cover, and an award-winning pension with matching contributions up to 7.5%.
  • Discounts on Tesco products and services through Colleague Clubcard.
  • Uniform provided and policies to support you for all of life's moments, big and small.


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