Counter Service Representative

4 weeks ago


Cheltenham, Gloucestershire, United Kingdom WHSmith Full time

Job Summary

We are seeking a skilled Counter Assistant to join our team at WHSmith in Cheltenham. As a Counter Assistant, you will provide exceptional customer service and support to customers, ensuring their experience is positive and efficient.

About the Role

This is a permanent position working full-time or part-time hours, with flexible shifts that do not include nights. You will be based in our Post Office Store on the High Street in Cheltenham, Gloucestershire.

Key Responsibilities

  • Deliver outstanding customer service, responding to customer queries and resolving issues promptly.
  • Manage queues effectively, ensuring customers have access to services quickly and efficiently.
  • Maintain high standards of governance and attention to detail in all aspects of your work.
  • Collaborate with colleagues to achieve excellent team results.

Requirements

To succeed as a Counter Assistant, you will need:

A passion for delivering exceptional customer experiences.Excellent communication skills, both verbally and written.The ability to work independently and as part of a team.Adaptability and flexibility to meet changing business needs.

Benefits

In addition to your salary, which is up to £28,000 per annum, you will receive a range of benefits, including:

Pension scheme.

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