Luggage Porter

We are seeking a skilled Luggage Porter to join our team at St Pancras Renaissance Hotel London. As a key member of our guest services team, you will be responsible for delivering exceptional service to our guests, ensuring their arrival and departure experiences are memorable and unique.

• Address guests' service needs in a professional, positive, and timely manner.
• Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
• Provide assistance to individuals with disabilities, including escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones.
• Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
• Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
• Assist other associates to ensure proper coverage and prompt guest service.
• Tag, store, and retrieve luggage from luggage storage, providing guests with proper claim tickets for their luggage.
• Continually expand knowledge of local attractions, popular culture, and consumer brands relevant for hotel guests.
• Stay up to date on the local area, including unique attributes, happenings, and offerings, so that you are prepared to provide specific recommendations for guests.
• Build and use personal and professional resources to offer unique recommendations.
• Communicate recommendations in a way that builds excitement and interest among guests and associates.

• Previous experience in a similar role is preferred.

• Competitive salary and investment in your personal development.
• 28 days holiday (including Bank Holidays), with increasing entitlement based on length of service.
• Pension scheme participation.
• Life Assurance coverage.
• Annual Performance Review pay adjustments.
• Complimentary gym and spa access.
• Free meals while at work.
• Dry-cleaning service availability.
• Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more.
• 50% discount at any of the St Pancras outlets.
• Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries.
• Travel ticket season loan.
• Cycle to work scheme.
• Employee Assistance Programme access.
• Comprehensive Training and Development programme participation.
• Awards and recognition celebrations, among many other benefits.