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Receptionist

2 months ago

Oswestry, Shropshire, United Kingdom LQ Resorts Full time
Job Summary

We are seeking a highly skilled and enthusiastic Receptionist to join our team at LQ Resorts. As the first point of contact for our guests, you will be responsible for providing exceptional customer service and ensuring a warm and welcoming experience for all visitors.

Key Responsibilities
  • Customer Service: Provide exceptional customer service to guests, responding to their queries and resolving any issues in a timely and professional manner.
  • Front Desk Operations: Manage the front desk, handling check-ins, check-outs, and room assignments, as well as processing payments and handling guest complaints.
  • Communication: Communicate effectively with guests, staff, and management, ensuring that all information is conveyed clearly and efficiently.
  • Administrative Tasks: Perform various administrative tasks, such as data entry, filing, and maintaining accurate records.
  • Teamwork: Work collaboratively with other departments, including housekeeping, food and beverage, and maintenance, to ensure seamless operations and exceptional guest experiences.
Requirements
  • Excellent Communication Skills: Possess excellent verbal and written communication skills, with the ability to communicate effectively with guests, staff, and management.
  • Customer Service Experience: Have previous experience in customer-facing roles, with a proven track record of providing exceptional customer service.
  • Administrative Skills: Possess basic administrative skills, including data entry, filing, and record-keeping.
  • Teamwork: Be able to work effectively as part of a team, with a positive attitude and a willingness to assist colleagues as needed.
What We Offer
  • Competitive Salary: A competitive salary and benefits package, including a pension scheme and free staff meals.
  • Opportunities for Growth: Opportunities for career development and advancement within the company.
  • Fun and Supportive Work Environment: A fun and supportive work environment, with a team of like-minded individuals who are passionate about delivering exceptional guest experiences.