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Salesforce Field Service Lightning Solutions Architect

1 month ago

London, Greater London, United Kingdom TECHOHANA Full time £95,000

Job Title: Salesforce Solutions Architect

Job Summary:

We are seeking an experienced Salesforce Solutions Architect with a focus on Field Service Lightning to join our team at TechOhana. In this role, you will be responsible for designing and implementing Salesforce solutions that streamline field operations and enhance customer experience.

Key Responsibilities:

  • Design and implement Salesforce Field Service Lightning solutions tailored to our field operations requirements.
  • Collaborate with stakeholders to gather and analyze requirements, ensuring solutions align with business goals and FSL best practices.
  • Lead the end-to-end architecture of FSL solutions, including configuring and customizing the platform to optimize field service processes.
  • Oversee integrations with other Salesforce clouds (Sales Cloud, Service Cloud) and external systems to create a unified field service experience.
  • Work closely with developers to ensure adherence to architectural standards, code quality, and platform best practices.
  • Maintain high standards of data integrity, security, and performance within the FSL solutions.
  • Stay updated on Salesforce releases, FSL enhancements, and industry trends to continually improve and innovate our field service solutions.

Requirements:

  • 3+ years of experience in Salesforce architecture and solution design, with a focus on Field Service Lightning.
  • Strong expertise in FSL components, including scheduling, optimization, inventory management, and mobile capabilities.
  • Proven experience integrating Salesforce with other systems and using APIs for seamless data flow.
  • Proficiency in Salesforce declarative development (flows, process builder, etc.) and customization.
  • Strong understanding of field service best practices and workflows.
  • Excellent communication skills, with the ability to present complex solutions to technical and non-technical stakeholders.
  • Experience with Agile methodologies and project management tools is preferred.