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Customer Service Representative

1 month ago

Wales, United Kingdom G2 Recruitment Full time

G2 Recruitment is seeking a skilled Temporary Customer Service Officer to support our local authority client. This role is focused on handling council tax inquiries and requires a Welsh-speaking individual to provide exceptional customer service to the community.

Key Responsibilities:

  • Act as the primary contact for council tax inquiries, assisting residents through various channels including phone, email, and face-to-face interactions.
  • Address and resolve council tax-related issues in a timely and professional manner.
  • Provide accurate and up-to-date information to residents regarding council tax policies and procedures.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Proficiency in Welsh language and culture.