IT Support Analyst
1 week ago
We are seeking a highly skilled IT Support Analyst to join our dynamic Global IT Service Desk team at IKO Waterproofing and Insulation EU.
Job Description:
- Provide first-level response, triage, and troubleshooting for IT support requests across multiple channels and global locations.
- Deliver 2nd-level support, including deskside assistance and occasional travel to regional sites.
- Manage IT equipment tracking and recovery, coordinate vendor escalations, and author or update knowledge base articles and technical documentation.
Requirements:
- Bachelor's degree in IT, Computer Science, or a related field.
- ~2+ years of Level 1 IT support experience (Level 2 experience is a plus).
- Strong technical knowledge of Windows PCs, macOS, M365, and Active Directory.
- Excellent customer service skills and a team-oriented mindset.
Compensation: $60,000 - $80,000 per annum
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