Senior IT Director
1 month ago
We are seeking a highly experienced Senior IT Director to lead our technology strategy and operations across Grandir UK, ensuring a robust, efficient, and secure infrastructure.
This is an exciting opportunity for a hands-on technical expert with a deep understanding of IT service delivery, cyber security, and industry recognised best practices such as PRINCE2 and ITIL. You will be responsible for managing our internal IT team, suppliers, and technology landscape, and will play a crucial role in driving business success through effective IT leadership.
Key Responsibilities- Develop and implement a clear IT strategy that aligns with business objectives and budget planning
- Set technology standards and principles, and assure the quality of IT project delivery
- Manage IT support contracts and services to ensure quality, value for money, and minimal impact on business operations
- Define, implement, and monitor effective IT service level agreements with all IT suppliers
- Recruit, develop, and manage our internal team of Service Desk and End User Computing specialists
- Provide monthly IT performance reporting to the executive team
- Act as the first point of escalation for IT issues with internal teams and IT providers
- Work with the Grandir UK business and supply-chain to develop and maintain a pipeline of projects that aligns IT to continuously support business needs
- Ensure that IT projects and changes are successfully transitioned into 'Business As Usual' service delivery
We are looking for a candidate with at least 2 years' experience as either an IT Operations Manager or IT Service Manager, or similar. You should have over 1 year's experience in a management position and be fluent in written and spoken English at GCSE grade C or equivalent.
You should also have:
- Expert-level knowledge of at least one of end-user compute, server, storage, LAN/WAN/WiFi, or cyber security technologies
- Industry recognised certifications such as ITIL Foundation and PRINCE2
- Membership of relevant professional bodies
- Experience in IT Service Desk roles or IT Service Desk Management
- Implementation experience of ITSM Tools
We offer a competitive salary of £85,000 per annum, plus benefits including:
- Holiday: 28 days plus bank holidays (3 days must be reserved for Christmas shut down)
- 'Wellbeing Day' - an extra day off just for you
- Private Medical Insurance: Bupa or equivalent
- 24/7 remote GP appointments
- Pension: 8% ER contribution
- Healthcare cash plan - claim cash back on medical procedures such as dental care and physiotherapy
- Life Insurance
- EAP
- Recommend friends and family to work for us and be rewarded with a cash bonus
- Generous discount on childcare
- Access to an employee benefits portal, which includes discounts at hundreds of online high street stores
- 'May I say thank you' for the month of May to appreciate the hard work and dedication of staff teams
Grandir UK is committed to safeguarding and promoting the welfare of children and young people, and an enhanced DBS check will be required for this role.
We are an equal opportunity employer and select staff on merit, irrespective of age, disability, gender reassignment, marriage & civil partnership, race, sex, sexual orientation, religion or belief.
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