Residential Relationship Manager

4 days ago


Bristol, Bristol, United Kingdom Niyaa People Ltd Full time
Job Title: Residential Relationship Manager

Company Overview:

Niyaa People Ltd is an established property services business within Bristol.

We are currently seeking a skilled Residential Relationship Manager to join our team.

The ideal candidate will be an experienced Tenant Liaison Officer, Housing Officer, or have experience within Social Housing.

This role will involve making a direct difference to the quality of people's lives by investigating and resolving formal complaints.

In addition to resolving complaints, you will also be responsible for liaising regularly with tenants to ensure all complaints are dealt with.

This includes ensuring they are updated on works progress and reducing the number of formal complaints being raised.

Salary: £32,000 - £37,000.

Location: Bristol.

Key Responsibilities:
  1. Main point of call for all escalated resident queries and complaints.
  2. Investigating and resolving all formal complaints.
  3. Liaising regularly with tenants to ensure all complaints are dealt with.
Requirements:
  1. Experience as a Tenant Liaison Officer, Housing Officer, or in Social Housing.
  2. Strong communication and interpersonal skills.
Benefits:
  1. Pension Scheme.
  2. Buy/Sell Annual Leave.
  3. Great team environment.
  4. Career progression opportunities.


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