Service Operations Manager

3 weeks ago


Ashford, Kent, United Kingdom Finning International Full time
Job Title: Service Operations Manager

About the Role:

We are seeking a skilled Service Operations Manager to lead our team of engineers and ensure exceptional customer experience by optimizing resources to meet customer needs efficiently while maintaining high standards of service delivery.

Key Responsibilities:

* Oversee a team of engineers and ensure they have the necessary resources to deliver high-quality service to our customers.

* Plan and supply resources to fulfill customer service needs using capacity and capability planning.

* Lead the end-to-end repair process from identifying customer service needs to accurately closing work orders and customer invoices.

* Ensure adherence to service processes and procedures to guarantee consistent extraordinary customer service delivery.

* Provide guidance and mentoring to engineers to ensure delivery of high levels of customer satisfaction while maintaining service profitability.

Requirements:

* Foundational engineering understanding and qualification.

* Minimum of 3 years' experience in a technical or mechanical engineering role, ideally within construction plant, agricultural machinery, or diesel engines.

* Previous experience in a similar role within a similar industry environment is desirable.

What We Offer:

* Competitive salary.

* 25 days annual leave + bank holidays + option to purchase additional 5 days holiday.

* Annual bonus.

* Laptop and phone.

* Enhanced maternity and paternity packages, family-friendly policies, and employee wellbeing solutions.

* Opportunities for career growth and development within Finning International.

Finning International:

Finning International is a global leader in the supply of Caterpillar heavy equipment, parts, and services. We offer a range of products and services to meet the needs of our customers in various industries, including construction, mining, and infrastructure development.

Equal Opportunities Employer:

Finning International is an equal opportunities employer and welcomes applications from diverse candidates.

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