Retail Store Director

4 weeks ago


St Annes, Lancashire, United Kingdom The White Company Full time
About The White Company

From its inception in 1994, Chrissie Ruckers vision was to build a company that specialised in stylish, white, designer-quality items for the home that were not only exceptional quality but also outstanding value for money.

We pride ourselves on our dedication to simplicity and customer satisfaction. Our commitment to excellence has made us one of the UK's fast-growing multi-channel retailers and a leading lifestyle brand with 72 stores across the UK and a highly successful online business.

Job Summary

This is an exciting opportunity to join our team as a Retail Store Director. As a leader in your field, you will be responsible for managing the store through the team to maximise profit by delivering the optimum level of customer service while maintaining the brand image.

Key Responsibilities:
  • Maximise contribution by achieving budget sales and controlling costs
  • Manage store costs without jeopardising stores objectives
  • Ensure that staff recruitment is maintained in line with staffing budgets
  • Manage the content and frequency of staff training to develop and motivate in order to achieve highest possible levels of customer service and performance
  • Manage the customer experience as part of the TWC multi-channel strategy
  • To provide future managers for succession planning
  • Manage the performance and development of the management team
  • Manage the store presentation including cleanliness, visual display and merchandising to be reflective of the brand
  • Provide feedback and information on product performance and development to appropriate departments
  • Maintain open communication up and down within the store, across to other departments and ultimately the customer
  • Responsible for adherence within the store of all company policies and procedures, as per the policies and procedures manual
  • Responsible within the store for health and safety compliance
Requirements:
  • Experience in managing turnover in excess of approximately £1.75 million
  • Experience in managing a management team and staff
  • Experience of work in an environment where high emphasis is placed on customer service, product presentation and commercial management
  • People management
  • Communication
  • Interpersonal
  • Self-motivated
  • Commercial awareness
  • Problem solving
What We Offer:
  • A competitive salary of around £60,000 - £80,000 per annum
  • A comprehensive benefits package including pension scheme, life insurance and employee assistance programme
  • Opportunities for career development and progression
  • A dynamic and supportive work environment


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