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Head of Systems
2 months ago
We are seeking a highly skilled and experienced Head of Systems to join our team at Taylor James Resourcing.
The successful candidate will work closely with our Global Platforms Leadership team and be responsible for managing the Systems Delivery team, as well as serving as a key point of contact for the IT Operations team.
The Head of Systems role will involve day-to-day responsibility for the team that provides and manages various technical services for the business, including:
- Active Directory
- VMWare ESXi, Horizon & VCentre
- Windows Server
- Windows client engineering
- Intune
- HPe server and storage hardware
- Exchange Server
- Windows clustering
- M365 cloud services
- Backup services
- Service automation
- Monitoring and alerting
- A variety of line of business applications
Key Responsibilities:
- Providing line management for the systems engineering team, covering performance management, goal setting, and upskilling.
- Providing an escalation point for engineering and operations teams.
- Working with the business to understand their needs and upcoming projects, and how IT fits into them for the right delivery.
- Playing an active role in the global platforms leadership team, setting the standards for how we deliver services to the business.
- Proactively finding design issues with our current services which can be addressed before they become user-impacting.
- Challenging and supporting the engineering team with design and implementation; you are their technical mentor.
- Working closely with our information security team to ensure new services do not create additional risk and addressing any identified risks.
Requirements:
- Experienced lead engineer / (hands-on) architect with experience of leading teams, as well as contributing individually.
- Customer-oriented, with a passion for delivering excellent service and for continuous improvement of services.
- Excellent communication skills, able to communicate well over the telephone, chat, or face-to-face.
- Professional manner with a strong work ethic.
- Working with suppliers to specify the right solutions for our requirements and manage the delivery of those.
- Flexible and willing to work outside of the core hours if necessary.
- Able to adapt to and handle changing situations.
Technical Skills:
- VMWare ESXi & VCentre
- PowerShell scripting and automation
- Storage technologies
- Backup tools (ideally Commvault, but training can be provided)
- Azure AD (including, but not limited to conditional access, SSO, application registration, provisioning), M365 & Intune
- Windows Server / client
- Windows certificate services
- Active Directory (and associated technologies), Exchange Server, clustering, and file servers
- SMTP
- HPe hardware
- Network routing / 802.1x / firewalling
- Cisco call manager
- Monitoring and alerting techniques
