Customer Support Expert
7 days ago
Company Overview
We are Yorkshire Building Society, a purpose-led business dedicated to delivering exceptional customer experiences. Our members come first, and we're committed to helping their careers happen.
About the Role
As a Customer Support Representative, you'll be part of our dynamic team, providing personalized service to our savings and mortgage customers. Your focus will be on delivering joyful experiences, promoting digital engagement, and resolving customer queries efficiently.
Your Key Responsibilities
- Manage customer needs through various channels, ensuring seamless communication and problem-solving.
- Handle calls with high service levels, taking ownership of delivering an efficient and compliant service.
- Resolve customer queries via multiple channels, aiming for first-point contact resolution where possible.
- Contribute to our digital program, bringing our services to life for our members.
About You
We're looking for an empathetic, confident communicator with excellent attention to detail. You should be adaptable to change, comfortable using digital tools, and enjoy problem-solving. Your flexible approach will enable you to serve customers effectively.
What We Offer
As a valued member of our team, you can expect:
- A competitive salary: £25,000 - £30,000 per annum (dependent on experience).
- Flexible working options, including remote work, to achieve a healthy work-life balance.
- 33 days' annual leave, plus bank holidays, and the option to purchase more time off.
- Inclusivity and respect in a diverse environment, where everyone feels welcome and empowered to be themselves.
- 31 hours of paid leave annually to participate in purposeful activities and skills development.
- An exciting journey with opportunities for growth and development, aligned with our end-to-end customer journey vision.
About Us
We're not just a company; we're a community that cares about people and their aspirations. As a member-owned organization, we prioritize our people's well-being, inclusivity, and career development. Join us in shaping the future of our workforce and contributing to our mission of delivering exceptional customer experiences.
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