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Shift Leader

2 months ago

Midsomer Norton, Bath and North East Somerset, United Kingdom Tesco Full time

About the Role

We are seeking a highly motivated and experienced Shift Leader to join our team at Tesco. As a Shift Leader, you will be responsible for leading a team of retail professionals to deliver exceptional customer service and drive sales growth in our stores.

Key Responsibilities

  • Lead by Example: Demonstrate a strong commitment to customer service and lead by example, ensuring that all team members provide a high level of service to customers.
  • Team Management: Manage and motivate a team of retail professionals to achieve sales targets and deliver exceptional customer service.
  • Store Operations: Oversee the day-to-day operations of the store, including opening and closing procedures, stock management, and visual merchandising.
  • Customer Service: Ensure that all customers receive a high level of service, responding to customer queries and resolving any issues in a timely and professional manner.
  • Inventory Management: Manage inventory levels, including ordering and receiving stock, to ensure that the store is fully stocked and that stock levels are optimized.
  • Loss Prevention: Identify and implement measures to prevent loss and minimize shrinkage, ensuring that the store is secure and that stock is protected.
  • Training and Development: Provide training and development opportunities to team members, ensuring that they have the skills and knowledge required to perform their roles effectively.
  • Communication: Communicate effectively with team members, customers, and other stakeholders, ensuring that information is shared and that everyone is informed.
  • Problem-Solving: Identify and resolve problems in a timely and professional manner, ensuring that the store runs smoothly and that customer service is not impacted.

Requirements

  • Leadership Experience: Proven leadership experience in a retail environment, with a track record of delivering results and leading teams to achieve sales targets.
  • Customer Service Skills: Excellent customer service skills, with the ability to provide a high level of service to customers and respond to customer queries in a timely and professional manner.
  • Inventory Management Skills: Strong inventory management skills, with the ability to manage inventory levels, including ordering and receiving stock, to ensure that the store is fully stocked and that stock levels are optimized.
  • Loss Prevention Skills: Strong loss prevention skills, with the ability to identify and implement measures to prevent loss and minimize shrinkage, ensuring that the store is secure and that stock is protected.
  • Communication Skills: Excellent communication skills, with the ability to communicate effectively with team members, customers, and other stakeholders, ensuring that information is shared and that everyone is informed.

About Us

Tesco is a leading retail company with a strong commitment to customer service and sales growth. We are seeking a highly motivated and experienced Shift Leader to join our team and contribute to our success.