E-Commerce Operations Specialist

3 weeks ago


Falmouth, United Kingdom CREAM CORNWALL LIMITED Full time

We are seeking a skilled and experienced E-Commerce Executive to join our team at Cream Cornwall Limited. As a key member of our digital retail team, you will be responsible for driving online sales growth, enhancing digital marketing efforts, and improving our e-commerce performance.

The ideal candidate will have a strong background in digital marketing, analytics, and e-commerce platforms, with a proven track record of success in a similar role. You will be responsible for managing our Shopify e-commerce store, ensuring day-to-day functionality and championing digital innovation.

Your key responsibilities will include:

  • Conducting daily website and compliance checks to verify functionality and accuracy of product and other onsite information.
  • Enhancing on-site performance by optimising conversion rates, boosting customer engagement, and improving overall site KPIs.
  • Supporting online sales growth by monitoring key business metrics and providing the wider team with actionable insights on e-commerce performance.
  • Leveraging data and analytics tools to monitor performance, identify improvement opportunities, and strengthen our data and analytical tool stack.
  • Supporting SEO strategies aimed at increasing customer engagement and driving conversions.
  • Ensuring the timely delivery of relevant promotions and content onsite.
  • Managing the digital launch of new products online, ensuring a smooth transition from creation in Shopify to live on the site, while ensuring consistency across channels.
  • Conducting competitor analysis to identify new trends and opportunities.

To be successful in this role, you will require:

  • A strong understanding and experience of Klayvio, Shopify, Google Analytics, and Microsoft Office (Excel).
  • A strong understanding of SEO optimisation and proven experience.
  • Proof of right to work in the UK.
  • Minimum of 2 references.

We offer a competitive salary of up to £30k, dependent on experience, as well as a range of benefits including 28 days holiday per annum, company pension, and 35% staff discount.

To apply, please submit your current CV and a covering letter in support of your application, explaining why you would like to undertake this role for Cream Cornwall Limited.


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