Senior Policy Specialist

5 days ago


Chester, Cheshire, United Kingdom Hobson Prior Full time

Hobson Prior is seeking a highly skilled Senior Specialist to join their team in a Customer Service role within the pharmaceutical industry.

This role involves interacting with customers, processing orders, handling billing and account inquiries, and resolving customer issues in a timely and professional manner.

The ideal candidate will possess excellent communication skills, both written and verbal, and be fluent in Greek. Experience in customer service and logistics is beneficial, as is the ability to use SAP (SD module) and other Customer Service applications.

The successful candidate will also be responsible for data analysis and preparation, problem-solving, and ensuring compliance with Global Distribution Practices.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and other communication channels.
  • Inform customers about product quality issues or recalls in a clear and concise manner.
  • Utilize SAP (SD module) and other Customer Service applications to manage customer interactions and resolve issues efficiently.
  • Collaborate with internal teams to ensure seamless customer service and support.

Requirements:

  • Fluency in Greek.
  • Experience in customer service and logistics is beneficial.
  • Ability to use SAP (SD module) and other Customer Service applications.
  • Advanced knowledge and use of Office productivity tools.
  • Ability to prioritize work and plan long-term activity schedules.


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