Medical Secretary, Trauma Support Specialist

2 weeks ago

Gateshead, Gateshead, United Kingdom Gateshead Health NHS Foundation Trust Full time

About the Role

We are seeking a highly organized and skilled Medical Secretary to join our team at Gateshead Health NHS Foundation Trust. As a Medical Secretary, you will provide administrative support to the Trauma & Orthopaedic department, ensuring the smooth operation of our services.

Key Responsibilities

  • Develop close working relationships with secretarial colleagues and other staff within the Trauma & Orthopaedic department.
  • Ensure that all correspondence is typed and forwarded to healthcare professionals accurately and with care.
  • Be involved in an ongoing training programme in line with your developing role.
  • Deal with sensitive information in an appropriate manner, using skills such as confidentiality.
  • Maintain and promote the professional image of the Trauma & Orthopaedic Services and Gateshead Health NHS Foundation Trust.
  • Maintain patient confidentiality at all times in line with the Trust Information Management and Technology (IM&T) Information Security Policy.
  • Comment on policies and procedures as part of a continually developing service.
  • Work within the Terms and Conditions of Employment of your Trust Contract.
  • Report incidents, accidents, and defects according to Trust and Business Unit guidelines.
  • Liaise with other healthcare agencies and departments, maintaining and developing good communication links.
  • Work with software programmes such as Winscribe, CareFlow, Medirota, and any other systems required.
  • Typing of copy clinical correspondence and ensuring any actions are carried out, VTC clinics of a confidential and often sensitive nature.
  • Minute taking.
  • Enquiries may include requests for test results and these should be referred to the relevant discipline personnel.
  • Understand how to deal with complaints effectively and efficiently, ensuring any written complaints are referred to the appropriate staff in accordance with Trust policies and procedures.
  • Undertake filing as required of hard copies and any electronic copies as appropriate in accordance with lean principles.
  • Participate in Contact Appraisal.
  • Collect and distribute medical records.

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