Real Time Operations Specialist
1 week ago
Longreach Recruitment are supporting an established global brand to recruit a Real Time Operations Specialist for their expanding Workforce Management team.
The successful candidate will possess prior experience working within a contact centre Resource Planning or Real Time function, with exposure to real-time management and scheduling capabilities.
This role offers a salary of £28,000 + Bonus + Market Leading Benefits Package, including generous pension contributions, life insurance, and flexible benefits.
The position involves hybrid working, 2 days per week onsite with the remainder from home, operating Monday to Friday with a 35-hour working week.
Ideal locations for this opportunity include Suffolk, North Essex, and Cambridgeshire.
Key Responsibilities:- Manage and monitor 'on-day' performance and adherence to schedules.
- Provide performance reports to highlight areas of improvement or success against SLA.
- Create short-term schedules and manage their release, optimisation, and adherence to plan.
- Work closely with Operations to ensure they are supported from a Resource Planning & Real Time perspective.
This role requires strong teamwork skills, flexibility, and adaptability. You will be working with new and existing systems/procedures as required.
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