Real Time Operations Specialist

1 week ago


London, Greater London, United Kingdom Longreach Recruitment Full time
Job Opportunity: Real Time Operations Specialist

Longreach Recruitment are supporting an established global brand to recruit a Real Time Operations Specialist for their expanding Workforce Management team.

The successful candidate will possess prior experience working within a contact centre Resource Planning or Real Time function, with exposure to real-time management and scheduling capabilities.

This role offers a salary of £28,000 + Bonus + Market Leading Benefits Package, including generous pension contributions, life insurance, and flexible benefits.

The position involves hybrid working, 2 days per week onsite with the remainder from home, operating Monday to Friday with a 35-hour working week.

Ideal locations for this opportunity include Suffolk, North Essex, and Cambridgeshire.

Key Responsibilities:
  • Manage and monitor 'on-day' performance and adherence to schedules.
  • Provide performance reports to highlight areas of improvement or success against SLA.
  • Create short-term schedules and manage their release, optimisation, and adherence to plan.
  • Work closely with Operations to ensure they are supported from a Resource Planning & Real Time perspective.

This role requires strong teamwork skills, flexibility, and adaptability. You will be working with new and existing systems/procedures as required.



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