Collections Specialist

3 weeks ago


Hampshire, United Kingdom Omega Resource Group Careers Full time

Collections Specialist

At Omega Resource Group Careers, we are seeking a skilled Collections Specialist to join our finance operation. The ideal candidate will be responsible for maximising cash collections and minimising debt through excellent customer service and efficient debt processes.

Key Responsibilities:

  • Engage with customers in financial difficulty, communicating effectively across inbound and outbound calls, email, and app contact.
  • Take payments and negotiate affordable repayment options with customers and their representatives to achieve the best possible outcome.
  • Quickly understand the root cause of customer contact, taking ownership for solving queries first time by working with other departments.
  • Process, cleanse, and format data, updating systems and records accurately, including external industry bodies.
  • Adhere to industry compliance and regulations, such as the Data Protection Act and Vulnerability Commitment.


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