Customer Relationship Coordinator

4 weeks ago


Wilmington, Devon, United Kingdom Davies Turner Full time

We are seeking an experienced or trainee coordinator to develop skills to provide shipping, transport and forwarding expertise, build and develop relationships with customers to generate and increase business.

The ideal candidate will have a strong understanding of customers' needs and requirements and promote internal solutions across the Davies Turner services range. They will provide service information, quotations, take bookings and champion the needs of the customer.

This role is based at Edison's Business Park, Crossways in Dartford which has good road, bus and rail links.

Key Responsibilities:

  • Arranging export shipment bookings from start to finish
  • Preparing quotations
  • Liaising with our customers, offices and overseas partners
  • Charging files, passing invoices and dealing with queries
  • Attention to detail, adaptable and willing to learn
  • A team player keen to play a part in the success of the department
  • Excellent communication skills dealing with customers, keeping them updated, solving problems
  • Good Commercial awareness

Requirements:

  • Experience of import procedures gained in either a road or ocean import department
  • Excellent communication skills dealing with customers, keeping them updated, solving problems
  • Experience of completing entries and shipping documentation as required
  • Attention to detail, adaptable and willing to learn
  • Commercial awareness with good negotiation skills
  • Charging files and passing invoices and dealing with queries
  • A team player keen to play a part in the success of the department
  • Excellent IT skills
  • In addition, you'll also need the right to work in the UK we are not able to sponsor work permits.

Benefits:

  • Up to 25 days holidays plus Bank Holidays
  • Life Cover
  • Profit related pay
  • Defined contribution pension scheme
  • Discounted store/shopping benefit scheme
  • Private Healthcare
  • Car Parking
  • Employee Assistance Programme
  • Training opportunities


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