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IT Support Professional

1 month ago

Farnborough, Hampshire, United Kingdom Matchtech Full time
Job Overview
A dedicated IT Support Professional is required to provide high-quality technical assistance to our clients. This role involves delivering first- and second-line support via various channels, including phone, self-service portals, and in-person requests.

Key Responsibilities:
  • Provide expert technical support through multiple communication channels
  • Log, update, and manage all calls within our IT call logging system
  • Manage software licenses, ensuring seamless ordering and distribution processes
  • Ensure the confidentiality of company and customer information
  • Efficiently allocate technical calls to the appropriate resolver groups

Requirements:
  • Prior experience in an IT Service Desk environment
  • Familiarity with Office 365 and Microsoft Azure platforms
  • Understanding of mobile telephony and smart devices technology

Work Environment:
  • A permanent role offering stability and security
  • A prestigious Defence & Security sector organization
  • A structured and supportive on-site work environment
  • A collaborative team culture fostering growth and development
  • An attractive employee benefits package

This position is based full-time at our Farnborough office, requiring flexibility with staggered shift patterns.