Protecting Businesses and Empowering Ambitions as a Senior Claims Handler

4 days ago


Chelmsford, Essex, United Kingdom Gallagher Full time

At Gallagher, we're seeking a highly experienced Senior Claims Handler to join our Professional Risks Division in Chelmsford, Essex.

About the Role

This is an exciting opportunity for a skilled claims handler to deliver exceptional service to clients and brokers while handling complex claims from inception to conclusion. As part of our dynamic team, you'll be responsible for providing high-quality advice and ensuring complete customer satisfaction during what can be a stressful time.

  • Advise and update clients about relevant events and discussions during their claim.
  • Regularly assess the status of claims with clients, insurers, and/or their advisors/solicitors, including updating and informing them of any additional information acquired during the claims process.
  • Offer appropriate technical advice to clients throughout the duration of the claim.
  • Encourage, show compassion, and effectively balance client expectations.
  • Ensure your market, insurance, legislation, and other technical knowledge is developed and maintained.

We pride ourselves on being focused and driven, striving to exceed expectations and achieve the best possible outcomes for our clients.

About You

To succeed in this role, you'll need:

  • Previous experience handling Commercial Claims and knowledge of Professional Risks/Financial Lines business (PI, ML, D&O, Cyber, and FI).
  • Cert CII/ Dip CII qualification desirable and educated to GCSE standard or equivalent.
  • Previous experience within the insurance industry and expert claims handling focus within professional risks.
  • Strong client service drive along with forward planning and analytical skills.
  • Exceptional communications skills, task-focused, and keen to develop your career.
What We Offer

On top of a competitive salary (£60,000 - £80,000 per annum), you'll enjoy:

  • A minimum of 25 days holiday, plus bank holidays, and the option to 'buy' extra days.
  • A defined contribution pension scheme, which Gallagher will also contribute to.
  • Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x.
  • Income protection, we'll cover up to 50% of your annual income, with options to top-up.

We value inclusion and diversity at Gallagher and strive to create an environment where every team member feels valued and supported.



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