Store Operations Manager
6 days ago
As a Shift Leader at Tesco, you will be responsible for overseeing the store from the shop floor and ensuring that everything runs smoothly. You will be the go-to person for colleagues in the absence of a manager and will be responsible for coordinating the store team to deliver an easy, fuss-free shopping experience for customers.
Key Responsibilities
• Coordinating the store team to deliver an easy, fuss-free shopping experience for customers
• Supporting colleagues, ensuring they deliver daily priorities and take regular breaks
• Opening and closing the store, and completing duty cover, ensuring all decisions made are right for everyone's safety
• Being the go-to person for colleagues in the absence of a manager for day-to-day queries
• Making sure the store is always clean, tidy, and well-presented
• Supporting managers to coordinate seasonal, community, and charity events
• Contributing to a great team atmosphere, that's inclusive of everyone
• Providing great customer service, by listening to our customers and putting them first in everything you do
• Keeping the team well-informed and up to speed on any communications, changes, or updates
• Staying knowledgeable about store performance, and looking for ways to improve and simplify operations
• Coordinating store improvements, and removing any obstacles that might be getting in the way of great service
• Following health and safety routines and procedures, and ensuring colleagues do the same
• Recognising and celebrating colleagues within the team who are providing great service
What We're Looking For
• A great role model, by always giving thoughtful customer service that ensures every customer's needs are met
• Someone who can build strong, long-lasting relationships with colleagues to create a positive and inclusive team atmosphere that encourages everyone to do their best work
• A clear communicator, comfortable with using a variety of methods to keep your team well-informed and up to date
• Someone who is comfortable taking the lead, and overseeing the store in the absence of your Manager
• A good decision maker, who's flexible in the way you think, and comfortable handling change to ensure everything we do is right for customers and colleagues
• Someone who is motivating, so you can inspire your team to deliver beyond expectations
• Someone who is curious, and always on the lookout for ideas and opportunities to serve our customers, communities, and planet a little better every day
What's in it for You
As a Shift Leader at Tesco, you will have the opportunity to work in a fast-paced retail environment, with bags of variety. You will have flexible hours and shift patterns, and will be able to work the hours that suit your lifestyle. You will also have ongoing learning opportunities, and access to award-winning training, so you can achieve the career you want. Additionally, you will be part of a great team, where everyone is welcome, and you will have the opportunity to make a real difference in the lives of our customers and colleagues.
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