Experience Delivery Manager
4 weeks ago
LIVE RECRUITMENT IS NOW HIRING FOR A MEMBER EXPERIENCE COORDINATOR IN LONDON
About Our Client
This innovative company is revolutionizing the way people work and interact in London's vibrant office spaces. With a focus on sustainability, high-quality design, and community-driven initiatives, they have established themselves as a leader in the industry.
The Role
We are seeking an experienced and skilled individual to join our team as a Member Experience Coordinator. In this role, you will be responsible for coordinating events, managing guest services, onboard new members, building relationships with partners and members, and overseeing room bookings.
Key Responsibilities:
- Deliver exceptional customer service and build strong relationships with members
- Welcome and check-in members and their guests, ensuring a personalized experience
- Stay knowledgeable about the portfolio and brand, confidently communicating its value
- Provide comprehensive onboarding for new members, including tours and introductions to lounge benefits
- Manage reception mailbox inquiries, WhatsApp business account, and respond in a timely manner
- Contribute to app content and drive engagement through meaningful contributions
- Manage diary and booking systems, private hire details, meeting room bookings, and setup/breakdown of rooms
- Familiarize yourself with meeting room AV conference and presentation configurations
- Ensure marketing collateral and signage within the lounges are up-to-date
- Understand health and safety policies and procedures
Benefits
This role offers a competitive salary of £39,000 - £43,000 per annum, depending on experience, plus a discretionary bonus scheme, 15% non-contributory pension scheme, private medical insurance, dental insurance, a health cash plan, and 25 days holiday + bank holidays. If you're passionate about delivering exceptional member experiences and growing your career, we encourage you to apply.
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