Welfare Benefits Advisor

3 days ago


Tunbridge Wells, Kent, United Kingdom Town & Country Housing Group Full time
About the Job

We are currently recruiting for a Welfare Benefits Advisor to work within our dedicated team at Town & Country Housing Group.

The ideal candidate will have a solid understanding of the welfare benefits system and be able to provide expert advice to clients. They will be responsible for recording and maintaining detailed case records, identifying social policy issues, and liaising with other agencies.

This is a challenging yet rewarding role that requires strong analytical and problem-solving skills, as well as excellent communication and interpersonal abilities.

The estimated salary for this position is £26,000 - £32,000 per annum, based on experience.

Key Accountabilities
  1. Clients' Needs Assessment: Identify possible sources of benefits for clients and help them complete appropriate claim forms.
  2. Case Record Management: Record and maintain detailed and accurate case records using an online case management system.
  3. Social Policy Issues: Identify and record social policy issues as they arise, including liaising with other agencies to identify common trends.
Essential Requirements
  • Experience: Proven experience of debt advice casework or in a role that requires a good working knowledge of the welfare benefits system.
  • Skills: Experience in effective case management, effective working with key agencies, facilitating life-skills training, time management, prioritising, budgeting, and financial management.


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