Clinical Support Assistant

1 week ago


Sunderland, Sunderland, United Kingdom South Tyneside and Sunderland NHS Foundation Trust Full time

About the Role

We are seeking a highly organized and communicative Clinical Support Assistant to join our Nephrology Department at South Tyneside and Sunderland NHS Foundation Trust. The successful candidate will provide administrative support to the clinical team, ensuring seamless patient care and efficient service delivery.

Key Responsibilities

  • Provide clerical support to the Division of Medicine under the supervision of Renal Secretaries.
  • Register attendances and update patient demographic details in the patient administration system.
  • Comply with the Trust's vision, values, and behavioural compact.
  • Provide typing support to the Division of Medicine under the supervision of the Renal Secretaries.

Person Specification

  • Ability to prioritize tasks.
  • Ability to communicate in an understandable way to patients and colleagues, adapting communication style to meet the needs of the recipient.
  • Ability to communicate messages and instructions accurately to colleagues, both verbally and in writing.
  • Basic skills of empathy and reassurance.
  • Basic keyboard skills.
  • Ability to use basic email system and document clearly, using plain English.
  • Basic understanding of health and safety requirements in a patient environment.
  • General understanding of confidentiality requirements in a health care setting.
  • Willing to undertake further training related to role.

Requirements

  • Maths and English at level 2 or above (GCSE A C or equivalent).
  • NVQ Level 2 qualification or equivalent in any subject.
  • Proven prior customer services experience.

About Us

South Tyneside and Sunderland NHS Foundation Trust is a leading healthcare provider in the North East of England. We offer a range of services to our local community and beyond, with a focus on delivering high-quality patient care and excellent patient experience.

We are committed to providing a supportive and inclusive work environment, with opportunities for career development and growth. If you are a motivated and enthusiastic individual who is passionate about delivering excellent patient care, we would love to hear from you.



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