Customer Service Representative

5 days ago


Edinburgh, Edinburgh, United Kingdom Toolstation Limited Full time
Job Overview

We are seeking a Customer Service Representative to join our team at Toolstation Limited in Edinburgh Loanhead. As a key member of our retail team, you will be responsible for providing exceptional customer service, handling stock, and contributing to the overall success of the store.

Responsibilities and Duties:
  • Deliver outstanding customer service, responding to customer queries and resolving issues promptly
  • Handle stock receipt, checking for damage or discrepancies and reporting any issues
  • Maintain a clean and organized store environment, ensuring shelves are fully stocked and tidy
  • Sell the benefits of Toolstation Club and Trade Accounts to customers, increasing sales and revenue
Salary and Benefits
  • A competitive salary of £25,000 - £30,000 per annum, based on location and experience
  • 22 days holiday + Bank Holidays, allowing for relaxation and personal time
  • Company pension scheme and life assurance, providing financial security
  • Bonus scheme and cycle to work program, incentivizing hard work and promoting healthy lifestyles
  • Save and buy as you earn options, enabling employees to manage their finances effectively
  • 20% discount across all Travis Perkins companies, saving money on everyday purchases
  • Health and wellbeing support at your fingertips with Aviva Digicare +, prioritizing employee health and happiness
  • Financial education, support, and recognition awards, fostering growth and development
  • Discounts at over 1,000 retailers, enjoying savings and exclusive offers


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