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Retail Store Director

1 month ago

Edinburgh, Edinburgh, United Kingdom Frasers Group Full time
About the Role

We are seeking an exceptional Store Manager to lead our retail store in Edinburgh, United Kingdom.

Key Responsibilities
  • Oversee all aspects of store operations, driving sales performance and ensuring exceptional customer service.
  • Lead and inspire a team of retail professionals to achieve store goals and objectives.
  • Develop and implement strategies to maximize sales, profitability, and customer satisfaction.
  • Manage inventory levels, conduct regular stock checks, and optimize product placement.
  • Analyze sales data and key performance indicators to make informed business decisions.
  • Recruit, train, and develop store staff to maintain a high-performing team.
  • Handle customer inquiries, complaints, and feedback professionally and efficiently.
  • Collaborate with regional management to implement company-wide initiatives.
  • Maintain a clean, organized, and safe store environment for customers and employees.
  • Oversee cash management and financial reporting for the store.
Requirements
  • Proven experience as a Store Manager or in a similar retail management role.
  • Background in fashion or luxury retail.
  • Strong leadership skills with the ability to motivate and develop a high-performing team.
  • Excellent customer service skills and a passion for delivering exceptional shopping experiences.
  • Detail-oriented with strong organisational and time management abilities.
  • Outstanding communication skills, both verbal and written.
  • Ability to work in a fast-paced environment and make quick, effective decisions.
  • Experience in inventory management and loss prevention techniques.
  • Proven track record of meeting or exceeding sales targets and KPIs.
  • Flexibility to work retail hours, including evenings, weekends, and holidays.
  • Knowledge of retail industry trends and best practices.
  • Commitment to promoting company values and fostering a positive store culture.