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Hospitality Assistant

2 months ago

Thornbury, South Gloucestershire, United Kingdom Château de Mercuès Full time
Job Overview

Château de Mercuès is seeking a highly motivated and customer-focused Food and Beverage Assistant to join our team. As a key member of our hospitality team, you will be responsible for delivering exceptional service to our guests and ensuring a memorable dining experience.

Key Responsibilities
  • Food and Beverage Service
    • Take orders and serve food and drinks to guests in a timely and efficient manner.
    • Answer queries about the menu and make suggestions to enhance the guest experience.
    • Take ownership of guest requirements and food allergies, ensuring a safe and enjoyable dining experience.
  • Front-of-House Operations
    • Set up the dining areas and process charges and payments.
    • Effectively communicate with colleagues and managers to ensure seamless service delivery.
    • Handle guest queries and complaints in a calm and professional manner.
  • Team Collaboration
    • Work collaboratively with the hospitality team to achieve excellent service standards.
    • Participate in training programs to enhance knowledge and skills.
Requirements
  • Qualifications and Skills
    • Dedicated team player with strong communication and interpersonal skills.
    • Natural passion and flair for the hospitality industry.
    • Ability to work unsupervised and use own initiative when needed.
    • Ambition to succeed at the highest levels.
    • Willingness to learn and adapt to new situations.
  • Benefits
    • Additional share of service charge and tips every 2 months.
    • 28-day holiday including bank holidays.
    • Additional paid day off on your birthday.
    • Complimentary stay at the castle after 3 months' probation period successfully passed.
    • Training programs via internal & external professionals and access to online training facilities.
    • Staff and family rates on hotel accommodation and discounts on food and beverage.
    • Recognition programs.
    • Free uniform, meals whilst on duty and free parking.
Language

The primary language used in this job description is English (en-US).