Travel Specialist

3 weeks ago

Ulverston, Cumbria, United Kingdom Hays Travel Full time

Job Description:

We are seeking a skilled Travel Consultant to join our successful teams in our branches. As a key member of our team, you will have excellent product knowledge, questioning and listening skills to help our customers plan, choose and successfully book their holidays.

Key Responsibilities:

  • Build and maintain relationships with customers
  • Identify and meet customers' needs
  • Use social media to promote offers, generating customer engagement and sales leads
  • Participate in promotional events and activities to increase exposure of the branch
  • Achieve individual and team sales targets
  • Assist with the day-to-day operation of the branch
  • Will to participate and deliver training appropriate to own development
  • Effectively perform administrative duties and follow processes accurately

Competencies We Are Looking For:

  • Ability to work towards individual Travel Consultant targets and team sales targets
  • Excellent communication skills and customer service experience
  • Good accuracy and numerical skills
  • Enthusiasm and positive attitude with a commitment to contribute to the growth of the business
  • Competent IT Skills

What Experience We Are Looking For:

  • At least 1 year experience as a Travel Consultant
  • A proven sales record
  • Passionate about travel and tourism
  • Excellent travel product knowledge with a good working knowledge of tour operator systems
  • Good sales and presentation skills
  • Customer focussed
  • Problem solving
  • Team player
  • Good organisational and time-management skills
  • Excellent communication skills
  • A recognised travel qualification (desirable)

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