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Floor Staff
1 month ago
Grind is a hospitality company that offers a unique blend of coffee, food, and cocktails in a vibrant atmosphere. We are seeking a driven and experienced floor staff member who is passionate about delivering exceptional customer service and progressing their career.
The ideal candidate will have a minimum of 1 year of experience working in a restaurant or similar customer-focused environment and possess a clear understanding of what it takes to deliver 5-star customer service.
Key Responsibilities:
- Provide a memorable experience for every customer
- Maintain a positive and friendly approach to colleagues and customers
- Possess a full understanding of Grind's Steps of Service
- Deliver exemplary service in line with our Steps of Service procedures
- Adhere to company values and rules of professional conduct
- Wear full and correct uniform at all times
- Undertake regular training programs
- Work to support a busy team and contribute to team-driven results
Required Skills:
- Ability to work well under pressure and use initiative
- Strong communication skills to enable effective dialogue with colleagues and customers
- Ability to problem solve and escalate complaints accordingly
- Dedicated team-player who strives for excellence and leads by example
- Strong time-management and prioritisation skills
Perks and Benefits:
- Crew Card Membership - 50% off all Food & Beverage at every Grind cafe and coffee-shop
- Retail discount on Grind at Home products
- Up to £300 referral bonus
- 3-month Retention Bonus
- Invitation to our Social Events
- Access to Wellness Scheme
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you. Please submit a copy of your CV alongside your application.
Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position.
Grind is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all candidates and employees.