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Floor Staff

1 month ago


London, Greater London, United Kingdom Grind Full time

Grind is a hospitality company that offers a unique blend of coffee, food, and cocktails in a vibrant atmosphere. We are seeking a driven and experienced floor staff member who is passionate about delivering exceptional customer service and progressing their career.

The ideal candidate will have a minimum of 1 year of experience working in a restaurant or similar customer-focused environment and possess a clear understanding of what it takes to deliver 5-star customer service.

Key Responsibilities:

  • Provide a memorable experience for every customer
  • Maintain a positive and friendly approach to colleagues and customers
  • Possess a full understanding of Grind's Steps of Service
  • Deliver exemplary service in line with our Steps of Service procedures
  • Adhere to company values and rules of professional conduct
  • Wear full and correct uniform at all times
  • Undertake regular training programs
  • Work to support a busy team and contribute to team-driven results

Required Skills:

  • Ability to work well under pressure and use initiative
  • Strong communication skills to enable effective dialogue with colleagues and customers
  • Ability to problem solve and escalate complaints accordingly
  • Dedicated team-player who strives for excellence and leads by example
  • Strong time-management and prioritisation skills

Perks and Benefits:

  • Crew Card Membership - 50% off all Food & Beverage at every Grind cafe and coffee-shop
  • Retail discount on Grind at Home products
  • Up to £300 referral bonus
  • 3-month Retention Bonus
  • Invitation to our Social Events
  • Access to Wellness Scheme

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you. Please submit a copy of your CV alongside your application.

Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position.

Grind is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all candidates and employees.