Customer Service Representative Billing
2 days ago
We are seeking a skilled Customer Advisor to join our Billing team at a leading Utilities Provider. As a Customer Advisor, you will be responsible for resolving customer queries and providing exceptional customer service.
Key Responsibilities:
- Provide high levels of customer satisfaction through effective communication and problem-solving skills.
- Identify and implement process improvements to enhance customer service and operational performance.
- Work collaboratively with operations employees to ensure customer issues are resolved efficiently.
- Accurately record and process customer enquiries.
- Diagnose customer issues through detailed questioning and active listening.
- Investigate and interpret data from various systems.
- Manage customer expectations and set timescales for actions to be performed.
- Promote products in line with marketing input.
- Conduct outbound calls following events and system unavailability.
- Review performance statistics and take responsibility for personal development.
Requirements:
- Ability to work flexibly between 8.00am - 8.00pm Monday to Friday and 8.00am - 5.00pm on Saturday.
- Experience of working with customers, face to face, telephone or internal customers.
- Good keyboard skills.
- Numerical reasoning skills.
- Strong written and verbal communication skills.
- Clear tone and understandable voice.
- Experience of Microsoft office applications.
- Able to work quickly and accurately in a pressurised environment.
This role is ideal for a School/College leaver looking to start their career in customer service. If you have excellent communication skills and a passion for delivering exceptional customer service, we encourage you to apply.
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Whitehaven, Cumbria, United Kingdom Reed Full time{"Job Title": "Customer Advisor Billing", "Job Description": "Key ResponsibilitiesWe are seeking a skilled Customer Advisor to join our Billing team. As a Customer Advisor, you will be responsible for providing exceptional customer service and resolving customer queries in a timely and professional manner.Key AccountabilitiesProvide high levels of customer...
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Whitehaven, Cumbria, United Kingdom Reed Full time{"Job Title": "Customer Advisor Billing", "Job Description": "Key ResponsibilitiesWe are seeking a skilled Customer Advisor to join our Billing team. As a Customer Advisor, you will be responsible for providing exceptional customer service and resolving customer queries in a timely and professional manner.Key AccountabilitiesProvide high levels of customer...
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