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Insurance Risk Assessment Specialist

1 month ago

Birmingham, Birmingham, United Kingdom Ecclesiastical Insurance Group Full time
About the Role

Ecclesiastical Insurance Group is seeking an exceptional Insurance Risk Assessment Specialist to join our team in Birmingham.

This role presents a fantastic opportunity to develop your career and become an integral part of an inclusive, purpose-led organisation. You will be responsible for delivering exceptional customer service, supporting Ecclesiastical's "right first time" approach to customer service.

Key Responsibilities
  • Risk Assessment and Underwriting: Develop, negotiate, and profitably underwrite new/existing business within own authority and in line with Ecclesiastical strategy.
  • Work Planning and Management: Plan, prioritise and manage individual work to deliver agreed objectives and meet SLAs to deliver exceptional customer service.
  • Communication: Use the appropriate method of communication (telephone, face-to-face) to support Ecclesiastical's right first-time approach in order to maintain successful Internal and External relationships.
  • Performance Improvement: Act on individual audit results and agreed action plans within agreed deadlines to improve own performance.
  • Regulatory Compliance: Understand and operate within regulatory framework and identify and escalate any risks to the business.
  • Complaints Handling: Identify complaints and act upon them in line with company policy.
  • Professional Development: Actively expand personal technical and niche knowledge both informally (networking internally and externally, internet, industry press) and formally (In-house training, CII, CPD).
Knowledge, Skills and Experience
  • Planning and Organisation: The ability to plan, prioritise and manage own work to deliver agreed objectives and meet targets.
  • Data Management: Understand, manage, and use information with accuracy.
  • Proactivity: Pro-active with desire to continuously improve.
  • Industry Knowledge: Industry knowledge would be an advantage.
  • Certification: Cert CII or commitment to achieve within an agreed timescale.
  • IT and Data Skills: Competent IT and data skills [including Microsoft suite].
  • Communication Skills: Effective and appropriate communication skills.
  • Teamwork: Commitment to deliver exceptional service contributing both as an individual and as an effective part of a team.
  • Data Protection: Understanding of all relevant regulations to deliver good customer outcomes.
  • Confidentiality: Understanding of data protection and importance of confidentiality.
What We Offer
  • A competitive salary of £35,000 - £45,000 per annum, depending on experience.
  • Group Personal Pension - up to 12% employer contribution.
  • Generous annual bonus scheme up to 24%.
  • 25 days annual leave plus bank holidays, and a holiday buy and sell scheme.
  • An array of health and wellbeing benefits, including private healthcare, income protection and life assurance.
  • Up to £400 annual personal grant to a charity of your choice.
  • Encouraged to take at least one volunteering day per year.
  • Employee Assistance Programme.
  • Full study support to gain professional qualifications.
About Us

Ecclesiastical Insurance Group offers insurance with award-winning service across a broad range of specialisms, including faith, charity, heritage, education, art and private client, real estate and schemes, across Ireland, Canada and the UK.

We believe it's essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better.