Compliance Assurance Specialist
3 weeks ago
As a Compliance Assurance Specialist at MMA Digital, you will play a crucial role in ensuring that our Call Centre operations are compliant with regulatory authorities, including the Financial Conduct Authority (FCA).
We are looking for a highly motivated and skilled individual to join our team. The ideal candidate will have previous experience working in a regulated environment, assessing calls within the FCA's regulatory framework.
- Assess calls based on a range of different call types relating to enquiries for potential claim types to ensure they are compliant with regulatory authorities.
- Work closely with the existing Quality Assurance Assessor to manage workloads effectively and monitor call volumes within a timely manner.
- Collaborate with the Head of Compliance and contact centre team leaders to ensure assessments are aligned.
- Conduct compliance spot checks and advise on themes and trends.
Salary: £40,000 - £50,000 per annum
Requirements:
- Background working in an FCA regulated environment essential.
- A self-driven and proactive approach to assessing calls.
- Excellent planning and organisational skills.
- Strong attention to detail.
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