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Technical Support Specialist for Gaming Terminals

2 months ago

London, Greater London, United Kingdom Global Draw Limited Full time

Company Overview

Global Draw Limited is a leading provider of cutting-edge technology, products, and content for the gaming industry.

We are currently seeking a highly skilled Field Service Technician to join our team in Ilford. This role will be responsible for servicing, installing, and repairing betting and gaming terminals.

Salary

The successful candidate can expect a competitive salary of £26,000 per annum, plus an additional £1,300 shift allowance.

Job Description

As a Field Service Technician, you will be required to travel within your designated area, performing maintenance and repairs on gaming terminals. You will also be responsible for ensuring all new installations meet high standards, coordinating equipment removal, and maintaining positive customer relationships.

Required Skills and Qualifications

To be successful in this role, you will need:

  • A passion for technology and willingness to learn new systems
  • Strong customer service abilities
  • Clear and confident communication skills
  • Punctuality and ability to meet targets
  • A full UK driving license
  • Previous experience in a technical role, ideally within gaming/electronics or IT, is preferred

Benefits

As a member of our team, you can expect:

  • An annual performance bonus
  • 25 days' holiday
  • 1 day paid leave to work on charitable projects
  • Half Day for Health (encouraging you to take time away for you & your wellbeing)
  • 1 Celebratory day leave (Use for Birthday, Anniversary, an additional day you may celebrate)
  • 5% employer pension contributions
  • Employee Assistance Programme (EAP)

Equal Opportunities Employer

We are committed to creating an inclusive and diverse workplace. We welcome applications from all walks of life regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.