Tesco Store Supervisor Opportunity

3 weeks ago

Burnley, Lancashire, United Kingdom Tesco Full time
About the Role

We're looking for a skilled and motivated Shift Leader to join our Tesco team. As a key member of our store operations, you'll be responsible for coordinating the team to deliver an exceptional customer experience, ensuring our store is always clean, tidy, and well-presented.

Key Responsibilities

• Work in a fast-paced retail environment, managing a variety of tasks and priorities.
• Take ownership of running duty shifts, coordinating the team to deliver a clean, well-stocked store that exceeds customer expectations.
• Be there for customers, listening to their needs and helping to ensure they leave the store with what they came for.
• Look for ways to improve service, including coaching colleagues and giving feedback to the team.
• Guide and support colleagues in-store, ensuring it's a safe place to work and shop.
• Maintain a great understanding of how the store is performing, and assist managers in delivering any actions that help improve the running of the store.
• Lead from the front, setting a great example for colleagues in everything they do.

You will be responsible for

• Coordinating the store team to deliver an easy, fuss-free shopping experience for customers.
• Supporting colleagues, ensuring they deliver daily priorities and take regular breaks.
• Opening and closing the store, and completing duty cover, ensuring all decisions made are right for everyone's safety.
• Being the go-to person for colleagues in the absence of a manager for day-to-day queries.
• Making sure the store is always clean, tidy, and well-presented.
• Supporting managers to coordinate seasonal, community, and charity events.
• Contributing to a great team atmosphere, that's inclusive of everyone.
• Providing great customer service, by listening to our customers and putting them first in everything we do.
• Keeping the team well-informed and up to speed on any communications, changes, or updates.
• Staying knowledgeable about store performance, and looking for ways to improve and simplify operations.
• Coordinating store improvements, and removing any obstacles that might be getting in the way of great service.
• Following health and safety routines and procedures, and ensuring colleagues do the same.
• Recognising and celebrating colleagues within the team who are providing great service.

What you'll need to succeed

• To be a great role model, always giving thoughtful customer service that ensures every customer's needs are met.
• To build strong, long-lasting relationships with colleagues to create a positive and inclusive team atmosphere that encourages everyone to do their best work.
• To be a clear communicator, comfortable with using a variety of methods to keep your team well-informed and up to date.
• To be comfortable taking the lead, and overseeing the store in the absence of your Manager.
• To be a good decision maker, who's flexible in the way you think, and comfortable handling change to ensure everything we do is right for customers and colleagues.
• To be motivating, so you can inspire your team to deliver beyond expectations.
• To be curious, and always on the lookout for ideas and opportunities to serve our customers, communities, and planet a little better every day.

What's in it for you

We offer a range of benefits that make working with us a great choice. These include
• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
• Request flexible working from day one
• Get 10% off and 15% at pay day weekends - save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home
• Access to free wellbeing services with a range of resources to support your mind, body, and life
• Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
• Benefits to suit you, choose what you use - from discounts and shares to cycle to work schemes
• Uniform provided and policies to support you for all of life's moments, big and small
• Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds.

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