Front of House Team Member

24 hours ago


Grays, United Kingdom Bannatyne Health Club Full time
Front of House Team Member

At Bannatyne Health Club, we are seeking a warm and welcoming Front of House Team Member to join our team. As the first point of contact for our guests, you will set the tone for their entire experience.

Job Title : Front of House Team Member
Estimated Salary: £11,640 per year (based on 40 hours/week)
Location : Chafford Hundred

The ideal candidate will have strong interpersonal and communication skills, with a genuine passion for health, wellness, and customer service. They will be able to establish rapport, build trust, and demonstrate credibility. The ability to work flexible hours, including weekends and holidays, is essential.

Key Responsibilities:
- Greet and welcome guests with a friendly and professional demeanor.
- Deal with emails, phone calls, and face-to-face queries efficiently.
- Prepare and serve a variety of beverages and light snacks in a cafe bar environment (if applicable).
- Manage spa bookings and appointments, ensuring a smooth scheduling process.
- Process payments and maintain a clean, tidy, and inviting reception area at all times.

Benefits:
- B-Fed - complimentary lunch or breakfast.
- Flexible schedule.
- 28 days annual leave increases with tenure.
- Free gym membership.
- Complimentary gym membership for another person (after 2 years service).
- Discounted Spa Treatments - 30% off.
- Discounted Spa Goods - 20% off ELEMIS Products.
- Discounted Meals and Beverages - 50% off cafe/bar.
- Career & Personal Development training.
- Mental Health, Well-Being and EAP Services.
- Length of Service Awards.
- Staff Awards and Bonuses.
- Discounted entertainment and shopping.

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