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Ocean Trade Specialist
2 months ago
We are seeking a highly skilled and experienced Ocean Export Agent to join our team at Reed. As an Ocean Export Agent, you will play a critical role in ensuring the smooth execution of global trade by providing top-notch customer service and expertly managing supply chain logistics.
Key Responsibilities- Execute export bookings and maintain effective communication with customers.
- Prepare and manage various export documentation, including commercial invoices, bills of lading, and certificates of origin.
- Proficiently use internal export management systems to track and manage shipments.
- Document customer requirements in the SOP database to ensure accurate and efficient processing.
- Conduct credit and denied party screenings prior to shipment to mitigate risk.
- Adhere to internal quality standards and compliance policies to ensure regulatory compliance.
- Handle client billings accurately and in a timely manner to maintain a positive cash flow.
- Maintain strong relationships with service providers, including carriers, freight forwarders, and customs brokers.
- Declare permits if required after passing the Customs Competency test to ensure compliance.
- Respond to customer inquiries in a timely and professional manner to ensure customer satisfaction.
- Escalate issues to Management when necessary to ensure prompt resolution.
- Undertake additional tasks to meet departmental needs and goals, as required.
- Fulfill a commitment to 52 hours of training per year to stay up-to-date with industry developments.
- Minimum tertiary educational level.
- 1 to 2 years of related experience and/or training, or an equivalent combination of education and experience.
- Understanding of ocean documentation process or experience in the industry is preferred but not mandatory.
- Effective interpersonal skills with clear and concise communication.
- Proactive with strong organizational skills.
- Good computer skills (Excel, Word) and problem-solving abilities.
- Fluency in English.
- Paid vacation, holiday, and sick time.
- Comprehensive health plan.
- Life insurance.
- Employee Stock Purchase Plan.
- Extensive training and personal development program.
- Opportunities for growth within the company.
- Employee Referral Program Bonus.
