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Senior Advice Manager

1 month ago

Caterham, Surrey, United Kingdom Citizens Advice Tandridge District Full time

Citizens Advice Tandridge District is seeking a Senior Advice Manager to join our team. This role offers a unique opportunity to lead our advice services and make a real difference in people's lives.

The successful candidate will be responsible for the day-to-day delivery of our advice services, including supporting training, overseeing and supervising the quality of advice given, and managing the performance of staff and volunteers.

Key responsibilities include:

  • Managing a team of advice professionals to deliver high-quality advice services
  • Developing and implementing strategies to improve advice services and outcomes
  • Collaborating with stakeholders to promote our service and build relationships
  • Ensuring new initiatives are implemented smoothly and that volunteers, staff, and supervisors are appropriately supported and developed

As a Senior Advice Manager, you will be part of our senior management team and will contribute to the running of the office. You will have the opportunity to work alongside passionate professionals in a supportive environment that values integrity, support, inclusion, and collaboration.

Citizens Advice Tandridge District values diversity, promotes equality, and challenges discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applications from disabled and Black, Asian, and Minority Ethnic people, as they are currently underrepresented in our workforce.