Lettings Associate

4 weeks ago

London, Greater London, United Kingdom ARK Co-living Full time

About ARK Co-living:

We are a dynamic and innovative co-living company that provides unique living experiences for individuals and communities. Our mission is to create vibrant and welcoming spaces that foster connection, creativity, and growth.

Job Title: Lettings Associate

Job Summary:

We are seeking a highly motivated and customer-focused Lettings Associate to join our team. The successful candidate will play a critical role in managing the leasing process, from initial leads to move-in. This includes showcasing our properties, building relationships with prospective members, and ensuring a seamless letting experience.

Key Responsibilities:

  • Leasing Process Management: Guide potential tenants through the leasing process, from initial enquiry to lease signing and move-in coordination
  • Show Rounds: Conduct tours of our Co-living properties, highlighting features, amenities, and benefits to prospective members
  • Customer Service: Provide exceptional customer service by responding promptly to inquiries, addressing concerns, and resolving issues for both prospective and current residents
  • Marketing Support: Assist with marketing efforts by participating in open houses, community events, and other promotional activities to attract new residents
  • Member Screening: Conduct background checks, reference checks, and other member screening processes to ensure a high-quality member base
  • Documentation: Prepare and manage all leasing documents, ensuring accuracy and compliance with relevant laws and company policies
  • Market Analysis: Stay informed about market trends and competitor offerings to provide insights and recommendations for pricing and marketing strategies

Requirements:

  • Previous experience in property leasing, real estate, or a related field is preferred
  • Strong interpersonal and communication skills, with the ability to build rapport with a diverse range of individuals
  • Customer service-oriented with a passion for helping others find their ideal living space
  • Detail-oriented with strong organisational skills and the ability to manage multiple tasks simultaneously
  • Proficiency in Microsoft Office Suite and experience with property management software
  • Knowledge of fair housing laws and local rental regulations
  • Ability to work flexible hours, including weekends and evenings, as needed

What We Offer:

Competitive salary and commission structure, plus discretionary bonus per annum

Opportunity to work with a dynamic and innovative company that is shaping the future of co-living

Professional development and training opportunities to enhance your skills and knowledge

A collaborative and supportive work environment that fosters growth and creativity

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, please submit your application, including your resume and a cover letter, to [insert contact information].

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