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Appeals and Reviews Officer

2 months ago

Matlock, Derbyshire, United Kingdom Brackenberry Full time
Job Title: Appeals and Reviews Officer

We are seeking a highly skilled and experienced Appeals and Reviews Officer to join our team at Brackenberry Ltd. As a key member of our team, you will be responsible for carrying out homelessness, housing register reviews, and Housing Benefit and Council Tax appeals in a timely and efficient manner.

Key Responsibilities:
  • Carry out all homelessness, housing register reviews, and Housing Benefit and Council Tax appeals within the prescribed legislative timescale and in accordance with current legislation, case law, and policy.
  • Work closely with Legal Services to minimize legal challenges and monitor Judicial Reviews and other legal and Ombudsman challenges and enquiries.
  • Attend court on behalf of the Council in County Court and High Court matters and instruct Legal Services on relevant issues to protect the Council's interests and to assist in possession of properties and tenancies.
  • Develop comprehensive management information for all aspects of appeals and reviews for the Benefits and Housing Needs Service.
  • Identify and monitor outstanding appeals and reviews to ensure that they are completed within agreed timescales.
Requirements:
  • Competent level and ability of written and oral communication, including Mathematics and English.
  • At least three years of experience working within a Housing Benefit or Homelessness/Housing allocation Department.
  • Substantial experience of casework involving expert knowledge of Housing Benefit Law, Council Tax Benefit Law, Housing Law, Localism Act, EEC Regulations, Asylum and Immigration Acts, The Children's Act, Family and Matrimonial Law, Mental Health Act, and guidance applicable to these areas.
  • Experience of dealing with and advising members of the public in a professional manner under all circumstances.
  • Knowledge and understanding of IT software packages.
  • Experience of presenting cases at tribunal or court.
  • Experience of investigating and responding to appeals or reviews.
What We Offer:
  • A competitive rate of pay: £29.81 per hour.
  • The opportunity to work with a reputable and established company, Brackenberry Ltd.
  • A supportive and collaborative team environment.

Please note that you should be available to work immediately or at short notice and have the right to work in the UK.

Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and are an equal opportunity employer.