Digital Transformation Lead

1 day ago


Hitchin, Hertfordshire, United Kingdom Creative Digital Full time
About the Role
We are seeking a highly skilled Account Management Specialist - Marketing to join our team at Creative Digital in Hitchin, Hertfordshire. This exciting opportunity involves working on various projects, including digital marketing campaigns and software developments for our diverse client base.

This role offers a high level of flexibility, allowing you to manage clients independently while being supported by the wider team. You will be responsible for leading key projects, ensuring smooth coordination between project components, and taking overall responsibility for project outcomes. Strong relationships with clients and internal teams are crucial, and you will proactively ensure projects are delivered on time and maintain excellent communication throughout.

The ideal candidate will have strong project management and organization skills, as well as experience in eCommerce, preferably with familiarity in Magento, WordPress, and Shopify. Proficiency in executing digital marketing campaigns is also essential. The ability to work in a fast-paced environment, manage multiple brands simultaneously, and juggle projects across various stages of the lifecycle is vital. Exceptional client service skills, sensitivity towards client challenges, and a supportive attitude are also necessary.

Key Responsibilities
Serving as the primary point of contact for clients, collaborating with internal teams, and assisting other client service partners to facilitate and execute projects. Ensuring exceptional client experience through clear ongoing communication and prompt provision of agendas and reports. Acting as a reliable partner to clients, offering support and expertise, and spotting upsell opportunities.

Qualifications and Experience
At least 4 years of experience working in account management, agency or client-side experience, and a strong understanding of digital marketing channels (PPC, Paid Social, SEO, CRM etc.). Familiarity with eCommerce and/or UX/UI, Magento, WordPress, Shopify, and scoping tools such as Balsamiq or Figma is desirable.

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