Account Management Team Lead

2 days ago

London, Greater London, United Kingdom Deliveroo Full time
Job Title: Account Management Team Lead

The role of the Account Management Team Lead is to oversee a team of Account Managers and collaborate with the Head of Department to drive the SMB Account Management Team towards success. Key responsibilities include assisting AMs through coaching on commercial and client-facing best practices, managing resources and prioritizing workloads, and establishing a performance management framework for the team.

Key Responsibilities:
  • Deliver and improve the SMB Account Management team through management and coaching of a team to provide an excellent onboarding experience
  • Directly manage a team of 10-15 with varying levels of expertise
  • Responsible for recruitment, reward, and development of your own team
  • Establish a performance management framework for the team
  • Motivate the team to maintain high morale, low absenteeism, and turnover
  • Manage resources and prioritize workloads within the AM department to ensure achievement of targets
  • Coach team members through regular 1:1 and bi-annual reviews to identify and address development needs and construct development plans
  • Monitor team performance and output through use and analysis of performance and quality data
  • Ensure quality staff are recruited into the department by interviewing and other recruitment tools together with HR
  • Partner with Learning and Development to ensure content of training materials and programmes is of maximum value to staff
  • Represent the SMB Account Management team and SMB Department on projects and other ad hoc assignments
  • Provide accurate management information reports within deadlines to assist management and other departments in meeting their goals
  • Research and answer complex complaints referred from our Account Managers
Requirements:
  • Demonstrated management role of 2 years+
  • Experience managing teams of over 10 people
  • Experience within an Account Management or Sales Management environment at a supervisory level
  • Excellent planning
  • Technical Skills: experience with Salesforce / Salesforce - High Velocity Sales is preferable
  • Fluency in French and English
Benefits and Diversity:

At Deliveroo, we prioritize our employees' welfare and offer a range of great benefits in areas including health, family, finance, community, convenience, growth, time away, and relocation. We believe in creating a workplace that represents the world we live in and values diversity. We welcome applications from candidates with a passion for food and a desire to be part of a fast-growing startup in an exciting space.

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