Fraud Detection Specialist

1 month ago


Birmingham, Birmingham, United Kingdom Goldman Sachs Full time

Job Summary

Goldman Sachs is seeking a skilled Fraud Detection Specialist to join our team. In this role, you will be responsible for reviewing established detection system-generated alerts to identify fraudulent activity related to transactions, compromised accounts, and account openings.

Key Responsibilities

  • Investigate risk identified, make sound subjective decisions to escalate risky accounts, place and remove restrictions on accounts, secure compromised accounts
  • Determine action required based on established procedures to protect the Bank's assets; work with supervisor on handling more complex cases
  • Place appropriate hold on accounts deemed to have fraudulent activity. Track and document action taken in a timely and correct manner to provide a record of activity and meet audit and compliance requirements
  • Build rapport in communication with customers, merchants, financial institutions, and other personnel to resolve system problems or request additional information and / or documentation to support a decision on whether fraudulent activity has occurred
  • Meets established goals for all metrics, including call and case quality, productivity and customer acquisition by focusing on maximising service to customers
  • Assist in identifying and developing process enhancements to maximize efficiency of fraud detection activities as required
  • Identify risk and prevent loss from fraud reports, referrals from fraud email box, and return items (multiple sources/platforms)
  • Remains current on latest trends in industry, national and world fraud trends and prevention, and recommends tools, services and practices for improvement
  • Completes ongoing compliance and remedial training as scheduled
  • Works closely with Financial Crime to escalate cases where appropriate

Requirements

  • 1-2 years Fraud or Investigations experience in a financial institution
  • Proficient with Microsoft Suite (including Word, Excel, PowerPoint, and Outlook)
  • Strong understanding of the customer service experience
  • Must be self-directed, detail oriented, driven, and able to work independently in a team-oriented and fast paced environment.
  • Good analytical and problem-solving skills
  • Has flexibility to work late or arrive early as workload demands

About Goldman Sachs

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at www.goldmansachs.com/careers.



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