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Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities- Contact existing customers to discuss renewal applications and provide product information
- Assist new and existing customers with queries via phone, email, and online chat
- Provide product information and assist with administrative changes such as cancellations and updating contact details
- Upsell and cross-sell additional products to meet customer needs
- Ensure compliance with all relevant regulations and guidelines
- Previous experience in a customer service and administrative role
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and meet deadlines
- Basic knowledge of Microsoft packages
We offer a competitive salary and benefits package, including a non-contributory pension, private healthcare, and 25 days holiday per year. If you are a motivated and customer-focused individual who is looking for a new challenge, please apply today.
