Spa Operations Manager
4 weeks ago
Become a key player in the success of our luxury spa environment at The Hub.
We are seeking a highly skilled and experienced Spa Operations Manager to join our team and drive the smooth and successful daily operations of our spa.
Your Role & Responsibilities:
As Spa Operations Manager, you will be responsible for leading day-to-day spa operations with precision and excellence, building strong professional relationships across departments, and managing team dynamics with grace.
Key responsibilities include:
Leading day-to-day spa operations with precision and excellence.
Building strong professional relationships across departments, ensuring seamless collaboration and maintaining the highest business standards.
Managing team dynamics with grace, resolving conflicts, and overcoming challenges to foster a positive working environment.
Prioritizing staff training and development, ensuring our team provides exceptional service and exceeds client expectations.
Strategically managing spa operations within budgetary limits while maximizing cost-effectiveness.
Driving retail and treatment sales targets, motivating the team to achieve success.
Conducting regular spa inspections to maintain top-tier cleanliness, presentation, and operational standards.
Developing and executing a recruitment strategy in partnership with management to build an outstanding team.
Health & Safety Leadership:
At The Hub, the safety of our guests and staff is a top priority. As Spa Operations Manager, you will:
Ensure strict compliance with health & safety protocols, including fire safety and hazardous substance handling.
Guarantee all staff are trained and qualified to provide treatments and classes safely.
Take full responsibility for Health & Safety within the spa department.
Your Knowledge & Expertise:
To excel in this role, you will need:
A deep understanding of treatment procedures and spa products, tailoring services to meet each client's unique needs.
Familiarity with the skills of your team to assign tasks effectively and maximize their strengths.
Proficiency in Fire, Health, and Safety Procedures, ensuring a safe and compliant working environment.
Perks & Benefits:
We offer benefits designed to help you feel happier and healthier inside and out, including:
Health, Wellness, and Wellbeing incentives
Access to The Hub experiences, such as overnight stays and ultimate spa days
Discounted stays for you and your loved ones at any of our hotels or resorts
A Complimentary Spa Day after completing your probationary period
50% discount on The Hub products and great savings on partner products from Elemis and Clarins
Discounted health club membership
Access to Merlin Entertainments attractions
Opportunities to participate in motivating and rewarding colleague events
Introduce a Friend bonus scheme
Long Service celebrations
Free parking and professional uniform provided
Qualifications:
We're looking for a candidate who meets the following criteria:
NVQ Level 3 in Beauty Therapy (minimum requirement)
Spa Management qualification (preferred but not essential)
Experience of running a spa
A good overall standard of education
If you're passionate about leading a team, providing world-class client care, and making a real difference in the spa industry, we want to hear from you
Take your career to the next level with an iconic brand that's all about wellbeing and excellence.
Salary: Dependent on experience. UK residents only
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