Highly Skilled IT Project Lead

6 days ago


Plymouth, Plymouth, United Kingdom AWD online Full time

We are seeking a highly skilled and experienced IT Project Lead to join our team at AWD online, based in Plymouth, Devon.

This exciting opportunity will see you working as the Technical Support Engineer / Project Lead IT Technician, leading on IT project implementations both locally and remotely across the entire estate in Plymouth.

As the Technical Support Engineer / Project Lead IT Technician, you will also be involved with supporting the IT Helpdesk / Service Desk when required, troubleshooting and resolving any technical issues relating to Software / Application / Hardware / Server and Network issues.

About the Role:

  • Lead and implement IT projects working closely with the business and other team members.
  • Take end to end ownership of Service Records, making sure all relevant stakeholders are adequately informed of actions undertaken.
  • Ensure the Service Knowledge Management System is kept up to date at all times.
  • Manage complex and high priority Service Records to both internal and external teams in line with agreed processes.
  • Provide a customer-centric interface for all users of IT systems and external parties where applicable.
  • Keep abreast of any new technologies that may be implemented by the business to maintain expert knowledge to uphold ability to provide support.
  • Manage / Administer cloud services.

Requirements:

  • Previous experience of working in a busy IT department.
  • Support knowledge of Windows Server and desktop operating systems and Microsoft Office.
  • Knowledge of Microsoft 365 admin center and Azure Active Directory.
  • Knowledge of how to troubleshoot network issues.
  • Full clean driving license and your own vehicle – must be able to travel between 5 sites across Plymouth (travelling expenses paid back).

The Ideal Candidate:

  • Bachelor's degree in Computer Science or related field.
  • Excellent communication and problem-solving skills.
  • Able to work under pressure and manage multiple tasks.
  • Familiarity with ITIL framework and service management principles.

What We Offer:

  • Competitive salary range: £40,000 - £45,000 per annum
  • Generous benefits package including pension scheme and annual leave.
  • Opportunities for career progression and professional development.
  • Collaborative and dynamic work environment.

Estimated Salary Range: £43,500 - £47,800 per annum



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