Highly Skilled IT Project Lead
6 days ago
We are seeking a highly skilled and experienced IT Project Lead to join our team at AWD online, based in Plymouth, Devon.
This exciting opportunity will see you working as the Technical Support Engineer / Project Lead IT Technician, leading on IT project implementations both locally and remotely across the entire estate in Plymouth.
As the Technical Support Engineer / Project Lead IT Technician, you will also be involved with supporting the IT Helpdesk / Service Desk when required, troubleshooting and resolving any technical issues relating to Software / Application / Hardware / Server and Network issues.
About the Role:
- Lead and implement IT projects working closely with the business and other team members.
- Take end to end ownership of Service Records, making sure all relevant stakeholders are adequately informed of actions undertaken.
- Ensure the Service Knowledge Management System is kept up to date at all times.
- Manage complex and high priority Service Records to both internal and external teams in line with agreed processes.
- Provide a customer-centric interface for all users of IT systems and external parties where applicable.
- Keep abreast of any new technologies that may be implemented by the business to maintain expert knowledge to uphold ability to provide support.
- Manage / Administer cloud services.
Requirements:
- Previous experience of working in a busy IT department.
- Support knowledge of Windows Server and desktop operating systems and Microsoft Office.
- Knowledge of Microsoft 365 admin center and Azure Active Directory.
- Knowledge of how to troubleshoot network issues.
- Full clean driving license and your own vehicle – must be able to travel between 5 sites across Plymouth (travelling expenses paid back).
The Ideal Candidate:
- Bachelor's degree in Computer Science or related field.
- Excellent communication and problem-solving skills.
- Able to work under pressure and manage multiple tasks.
- Familiarity with ITIL framework and service management principles.
What We Offer:
- Competitive salary range: £40,000 - £45,000 per annum
- Generous benefits package including pension scheme and annual leave.
- Opportunities for career progression and professional development.
- Collaborative and dynamic work environment.
Estimated Salary Range: £43,500 - £47,800 per annum
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